A contact centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a contact centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for contact center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch.
Most major businesses use contact centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through contact centres. Examples of this include help desks and sales support.
MENA Contact Centre Services are tailored to meet the specific needs of our individual Business Partners (clients) and employ the latest technology and infrastructure across the GCC. Fully integrated and automated, our Contact Centres are supported with such technology as web-enabled workstations, web-based Customer Relationship Management (CRM), E-mail Management, Automated Call Distribution and Inter-active Voice Response (IVR). Inbound and Outbound services are provided for both technical and non-technical clients utilising the combined expertise of our internationally experienced management team.
Our services include (but are not limited to)
- Customer service and support
- Telemarketing
- Appointment setting
- Direct sales
- Ongoing sales support
- Repeat purchases
- Order placement service
- Subscription renewals
- Database cleansing (verification, validation and updating)
- Market research
- Customer satisfaction surveys
- Debt collections