The Secretarial and Business Administration Curriculum is split over 3 terms/semesters, and is structured as follows:
TERM/SEMESTER 1 - Administration, Team Working and Professional Development
TERM/SEMESTER 2 - Communication Techniques and Information Management
TERM/SEMESTER 3 - Administrative Functions
| TERM/SEMESTER 1 - Administration, Team Working and Professional Development |
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| Introduction to the ‘Simulated Office’ environment
Develop keyboarding skills using Mavis Beacon Software
Place of Administration in organizationsHandling office equipment
Team Working (interpersonal relationships, dealing with conflict, consideration for others)
Understanding and dealing with Instructions (using e-mail/telephone/databases)
Time management (tools and techniques)Progress Reports & Meeting deadlines
Personal development (strengths & weaknesses)Learning plans (setting targets, career development) |
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| TERM/SEMESTER 2 - Communication Techniques and Information Management |
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| Verbal Communication Skills (improving confidence and recognising non verbal messages)
Telephone Techniques: Supplying information, taking accurate messages and dealing with incoming calls
Telephone Equipment: central systems, routing & holding calls, dealing with faulty equipment
Types of Written Communication: Business Letters; Memos & E-mail; Using professional language; Correct Spelling & Grammar
Filing Systems: personal, departmental, archived & employee filesFiling Procedures: centralised and decentralised filing; access and security; updating, cross-referencing, opening and retrieving information
Classification index systems: various forms of manual filing; identify and use different indexing systems
Handling and dealing with various types of Information: employee records, financial information, searching for relevant information, organise and analyse information into reports
Designing documents for office use: professional presentation, house style |
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| TERM/SEMESTER 3 - Administrative Functions |
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| Role of the Receptionist: being friendly, efficient & knowledgeableHandling Reception Duties: dealing with different types of visitors
Diary Management: various types of diary systems, information required, prioritising, communicating and managing appointments
Arranging for Business Travel and Accommodation: types of travel options, sources of information, considerations of person traveling
Procedures for planning Business Travel: journey plan/brief; budget; providing itinerary & monitoring the trip
Arranging for Business Travel and Accommodation: types of travel options, sources of information, considerations of person traveling
Procedures for planning Business Travel: journey plan/brief; budget; providing itinerary & monitoring the trip |
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