The objective of this qualification is to develop a specific set of practical skills and associated knowledge, within the sphere of Customer Service, with the aim of improving the learner's capacity to provide this essential component of all service related industries.
This programme is designed for learners looking to develop the skills required to advance within a variety of customer focused careers, including all customer service, call handling, or telesales employees, and anyone coming into contact with customers on a regular basis.
- BTEC Vocationally Related Qualifications are internationally recognised qualifications
- They are designed for a range of customer service, call centre, support services, sales, leadership and management functions
- Widely recognised and respected, BTEC qualifications are certificated by Edexcel, one of Europe's largest awarding bodies
- Built-in flexibility and multiple levels of qualification provides career progression and an ongoing development path
- These qualifications are competence-based, requiring candidates to provide evidence of workplace skills and performance
- Candidates are assessed in the workplace by a Best Practice assessor. Assessment methods include observation, workplace documentation, testimony, discussion and written personal statements
- Understanding Customer Service
- Delivering Customer Service
- Building Effective Customer Relationships
3 MANDATORY UNITS
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